You can browse and purchase as a guest, but we highly recommend creating a business account. An account gives you access to order history, real-time tracking, and faster checkout. For corporate, government, and educational clients, an account is required to access volume pricing.

We accept all major credit cards (Visa, MasterCard, American Express) and digital wallets. All transactions are processed inCanadian Dollars (CAD).

Yes. As a B2B specialist, we secure special pricing for bulk orders and large projects. If you are planning a significant purchase, please contact our sales team at sales@itvisionnetworks.ca for a custom quote.

We are a registered business operating in Canada. Applicable sales taxes (GST, HST, PST, or QST) are calculated based on the shipping destination of your order, in full compliance with federal and provincial regulations.

We currently ship to most provinces and territories within Canada, including Ontario, Alberta, British Columbia, Manitoba, Atlantic Canada, and the Northern Territories. Please note we do not currently ship to Saskatchewan, Quebec, or P.O. Boxes.

Orders placed before2:00 PM EST(Monday-Friday) typically begin processing the same day. Please allow 1–2 business days for your order to be packed and handed over to the courier. Special order items or heavy freight (like server racks) may require additional processing time.

Once your order has been dispatched, you will receive an email with a tracking number and a link to trace your shipment.

Yes. However, please note that deliveries to remote areas or rural locations beyond standard courier routes may require additional transit time (up to 13 business days for heavy freight).

You have14 daysfrom the date you receive your item to request a return (RMA). To be eligible, items must be in the same condition that you received them, with all original packaging, manuals, and cables.

Yes, but please notify us immediately. If you request a cancellation before the item has shipped, we will cancel the order and issue a full 100% refund. We do not charge cancellation fees for unfulfilled orders.

If you are returning a non-defective item due to a change of mind, a 20% restocking fee applies to cover inspection, testing, and repackaging costs charged by our distribution partners. This fee is waived if the return is due to a defect or a shipping error on our part.

If a product arrives dead-on-arrival (DOA) or physically damaged, please notify us immediately at sales@itvisionnetworks.ca (within 48 hours for shipping damage). We will provide a prepaid return shipping label and arrange for a replacement or refund.

Yes. We cannot accept returns on opened software, special order/"Final Sale" items, or opened consumables (like ink cartridges or thermal paste).

No. IT Vision Networks is strictly a hardware and software procurement partner. We focus 100% on sourcing the right technology at the right price. We do not offer on-site installation or managed IT services. This focus allows us to be faster and more cost-effective than generalist providers.

No. We are sourcing from Authorized Distributors like Ingram Micro. We sell only new, factory-sealed products sourced directly from authorized distribution channels. This guarantees your hardware comes with a valid manufacturer's warranty.

Absolutely. Our online catalog features our most popular items, but we have access to a massive global supply chain through our North American network. If you need a specific configuration or hard-to-find component, contact our team, and we will source it for you.

NO, Please note that our location serves strictly as our administrative headquarters and does not function as a retail showroom or hold physical inventory. We are an online-only store serving customers across Canada.