Combine your CMS with Samsung for complete device control
Whether a CMS partner has their own CMS solution or an IT company possesses its own web application skills, the Samsung MagicINFO Remote Management Solution is a perfect fit for all business needs. This is a central remote service solution allowing for remote monitoring of devices and eliminating the need for site visits or service calls. The platform of this solution synchronizes with a company’s CRM and offers a complete review of hardware and display content. Samsung’s Remote Management Solution involves a separate license key from MagicINFO Server. Though the install package is the same as MagicINFO Server, the functions are dependent on the license key.

Optimum hardware control
Samsung’s Remote Management Solution is equipped with a display monitoring dashboard designed to allow for teams to view information such as screen activity and content. The dashboard also enables consumers to select displays or groups and review historical information. Also included is the ability to change display settings such as power, volume and input source, plus push new firmware and automate software updates.

Robust monitoring
Previously, whenever a device experienced an error, there was no way to determine the root cause and a service call had to be scheduled. However, Samsung’s Remote Management Solution can detect over 40 hardware errors within a network. Using these codes, the cause of errors can be identified and solved without the need for a service call. Also, device statistics provide data on error rates, connection status and approval. No matter the location, users can be assured of access at all times.

Advanced features
Samsung’s Remote Management Solution is a fully customizable solution, offering various advanced features to emphasize the brand image and reduce operational burden. Users can now add their company logo or video file to the Remote Management tool to display their own logos or taglines on the screen while turning on a device. Also, the device group code allows for initial setting recognition, in turn increasing productivity and decreasing the labor expenses of partners.