How Can We Help You?
Find answers to common questions about ordering, shipping, returns, and our procurement services. If you can't find what you need, our Canadian support team is just a click away.
Frequently asked questions
Ordering & Account Management
Do I need an account to place an order?
You can browse and purchase as a guest, but we highly recommend creating a business account. An account gives you access to order history, real-time tracking, and faster checkout. For corporate, government, and educational clients, an account is required to access volume pricing.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and digital wallets. All transactions are processed in Canadian Dollars (CAD).
Do you offer volume discounts or quotes for large projects?
Yes. As a B2B specialist, we secure special pricing for bulk orders and large projects. If you are planning a significant purchase, please contact our sales team at sales@itvisionnetworks.ca for a custom quote.
How are taxes calculated?
We are a registered business operating in Canada. Applicable sales taxes (GST, HST, PST, or QST) are calculated based on the shipping destination of your order, in full compliance with federal and provincial regulations.
Shipping & Delivery
Do you ship across Canada?
Yes, we ship to business and residential addresses across Canada and the USA. We utilize reliable carriers including UPS, DHL, and Canada Post to ensure your hardware arrives safely.
How long will it take to process my order?
Orders placed before 2:00 PM EST (Monday-Friday) typically begin processing the same day. Please allow 1–2 business days for your order to be packed and handed over to the courier. Special order items or heavy freight (like server racks) may require additional processing time.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to trace your shipment.
Do you ship to remote locations?
Yes. However, please note that deliveries to remote areas or rural locations beyond standard courier routes may require additional transit time (up to 13 business days for heavy freight).
Returns & Warranty
What is your return policy?
You have 14 days from the date you receive your item to request a return (RMA). To be eligible, items must be in the same condition that you received them, with all original packaging, manuals, and cables.
Is there a restocking fee?
If you are returning a non-defective item due to a change of mind ("Customer Remorse"), a 20% restocking fee applies to cover inspection, testing, and repackaging costs. This fee is waived if the return is due to a defect or a shipping error on our part.
How do I handle defective items (DOA)?
If a product arrives dead-on-arrival (DOA) or physically damaged, please notify us immediately at sales@itvisionnetworks.ca (within 48 hours for shipping damage). We will provide a prepaid return shipping label and arrange for a replacement or refund.
Are any items non-returnable?
Yes. We cannot accept returns on opened software/digital licenses, special order/"Final Sale" items, or opened consumables (like ink cartridges or thermal paste).
Products & Services
Do you offer installation or managed IT services?
No. IT Vision Networks is strictly a hardware and software procurement partner. We focus 100% on sourcing the right technology at the right price. We do not offer on-site installation or managed IT services. This focus allows us to be faster and more cost-effective than generalist providers.
Do you sell refurbished or "grey market" products?
No. We are an authorized reseller for the brands we carry. We sell only new, factory-sealed products sourced directly from authorized distribution channels. This guarantees your hardware comes with a valid manufacturer's warranty.
How do I handle defective items (DOA)?
If a product arrives dead-on-arrival (DOA) or physically damaged, please notify us immediately at sales@itvisionnetworks.ca (within 48 hours for shipping damage). We will provide a prepaid return shipping label and arrange for a replacement or refund.
I don't see the specific part I need. Can you find it?
Absolutely. Our online catalog features our most popular items, but we have access to a massive global supply chain through our North American network. If you need a specific configuration or hard-to-find component, contact our team, and we will source it for you.
Do you have store in Canada?
NO, Please note that our location serves strictly as our administrative headquarters and does not function as a retail showroom or hold physical inventory. We are an online-only store serving customers across Canada.
Contact & Support
Our support team is ready to assist you with your procurement needs.
Email: support@itvisionnetworks.ca
Phone: +1 905 667 7695
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
