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This headset has been designed with you in mind (youβre welcome). Itβs light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like youβre wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, thereβs no better headset to help you make every customer your most satisfied customer yet.
Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.
Itβs easy to make bold claims, but weβre so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, weβve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.
With Engage 50 IIβs specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoiceβ’ will also automatically process the sound to be clear and crisp - just another clever feature bringing calm efficiency to every conversation.
Weβve included loads of groundbreaking hearing protecting technologies, including:
IntelliToneβ’ 2.0, which keeps average noise exposure at a safe level
PeakStopβ’ 105 dB, which prevents sudden loud noises
BalancedVoiceβ’, which processes the incoming sound for clearer calls
Speech level normalisation, which keeps incoming calls at your preferred volume
Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds
Because hearing protection isnβt an afterthought. Itβs a lifetime investment.
A red light will glow automatically when youβre busy on a call, showing anyone around you that now isnβt a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when youβre free.
Engage+ delivers live on-screen pop-ups with guidance on factors affecting your customerβs call experience, including background noise, the position of your microphone, silence and interruptions. 1
Customer call experience is improved in real-time (high fives all around). And onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.
Leading monitoring solutions have gone one step further and integrated our insightful call analytics with their solutions, extending their value by enabling you to access our call data together with other data within their monitoring solutions. This gives a much clearer view of the customer experience enabling you to pinpoint and address specific issues.
Told you it was clever.
1 Free software download required. Integrations available for selected platforms.
Weβve also popped an innovative maze-shaped pattern inside the earcups of every headset. Itβs based on studies of actual users like you and designed specifically to relieve pressure on the most common βproblem areasβ, helping you stay relaxed and focused on the needs of your customer.
*Weight varies for stereo and mono variants
Engage 50 II uses a unique signal processing algorithm, BalancedVoiceβ’, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue and focus on your customer - itβs all taken care of.
But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.
*Evaluation of near-end-listening enhancement study, Jabra β Nele-e, Fraunhofer IDMT, Feb-May 2017
Set the SmartRinger to only ring when youβre away from your desk - and you can stay flexible for grabbing a coffee or loading the dishwasher on working from home days, without irritating your colleagues with constant ringing when youβre in the office.*
*SmartRinger only sounds when the headset is lying on a flat surface
With a UC variant certified for Google Meet, Works With Chromebook3 and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.
2 Software may be needed for configuration. Refer to jabra.co.uk/platforms for details
Built for the contact centre of today and tomorrow, Jabra Engage 50 II provides real-time call insights to ensure each customer is happier than the last. The trio of best-in-class mics make sure you sound better than ever and youβll never miss another call thanks to an audible ringer. Itβs lightweight, comfy, and built to last β like a headset hat-trick.
Jabra Engage 50 II Headset Wired Head-band Office/Call center USB Type-A Black
Part number
5099-299-2119
$270.40 CAD
Engage 50 II - (50 II Link) USB-A MS Stereo
Key Features
- Real-time guidance (requires Engage+)*
- 3-microphone system
- All-day comfort
- Built-in busylight
- Durable with a 3-year warranty
- SmartRinger with motion detection
Reasons To Buy
A headset thatβs got your back
With Engage 50 II, calls have more clarity and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.This headset has been designed with you in mind (youβre welcome). Itβs light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like youβre wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, thereβs no better headset to help you make every customer your most satisfied customer yet.
Magic mic
Sound quality can make or break a call, so we built Engage 50 II to be the best headset for clear customer calls*. In fact, this headset has not one, but three microphones, for awesome background noise-cancellation thatβll let your customer hear every single word you say, enabling accurate speech-to-text for spot-on call transcription.Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.
One tough cookie (well, headset)
Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 50 II to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.Itβs easy to make bold claims, but weβre so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, weβve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.
Every caller, crystal clear
With advanced speakers and innovative noise-isolating earcups that fit perfectly, youβll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 timesβ¦)With Engage 50 IIβs specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoiceβ’ will also automatically process the sound to be clear and crisp - just another clever feature bringing calm efficiency to every conversation.
Healthy ears. Happy agents.
That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 50 II. With Jabra SafeToneβ’ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.Weβve included loads of groundbreaking hearing protecting technologies, including:
IntelliToneβ’ 2.0, which keeps average noise exposure at a safe level
PeakStopβ’ 105 dB, which prevents sudden loud noises
BalancedVoiceβ’, which processes the incoming sound for clearer calls
Speech level normalisation, which keeps incoming calls at your preferred volume
Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds
Because hearing protection isnβt an afterthought. Itβs a lifetime investment.
Protect your focus
Say βnoβ to costly interruptions with the Engage 50 II headset, which sets clear boundaries by showing when youβre busy.A red light will glow automatically when youβre busy on a call, showing anyone around you that now isnβt a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when youβre free.
Itβs not rocket science. But it is very clever.
A software system that can analyse conversations as they happen? Meet the Engage 50 II with innovative Engage+ software, the future of contact centre headsets.Engage+ delivers live on-screen pop-ups with guidance on factors affecting your customerβs call experience, including background noise, the position of your microphone, silence and interruptions. 1
Customer call experience is improved in real-time (high fives all around). And onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.
Leading monitoring solutions have gone one step further and integrated our insightful call analytics with their solutions, extending their value by enabling you to access our call data together with other data within their monitoring solutions. This gives a much clearer view of the customer experience enabling you to pinpoint and address specific issues.
Told you it was clever.
1 Free software download required. Integrations available for selected platforms.
Great comfort isnβt a given. Itβs engineered.
An uncomfortable agent makes for an awkward call, so we've designed Engage 50 II to be so comfortable that youβll barely know itβs there. Weighing in at as little as 1.5oz, or 45g*, itβs super lightweight, with angled cushions for the most comfortable fit.Weβve also popped an innovative maze-shaped pattern inside the earcups of every headset. Itβs based on studies of actual users like you and designed specifically to relieve pressure on the most common βproblem areasβ, helping you stay relaxed and focused on the needs of your customer.
*Weight varies for stereo and mono variants
Smooth operator
Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift.Engage 50 II uses a unique signal processing algorithm, BalancedVoiceβ’, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue and focus on your customer - itβs all taken care of.
But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.
*Evaluation of near-end-listening enhancement study, Jabra β Nele-e, Fraunhofer IDMT, Feb-May 2017
Ditch missed calls
Never worry about missing a call again. With the adjustable audible ringer on the Engage 50 II, all you need to do is choose the ringtone and volume you prefer and your super intelligent headset will do the rest.Set the SmartRinger to only ring when youβre away from your desk - and you can stay flexible for grabbing a coffee or loading the dishwasher on working from home days, without irritating your colleagues with constant ringing when youβre in the office.*
*SmartRinger only sounds when the headset is lying on a flat surface
Plays well with others
Connecting with your customers is a walk in the park with Engage 50 II. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory. 2With a UC variant certified for Google Meet, Works With Chromebook3 and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.
2 Software may be needed for configuration. Refer to jabra.co.uk/platforms for details
Description
The best headset for clear customer calls* is here β Introducing Jabra Engage 50 II. Weβve put the power to improve customer satisfaction in your hands. Well, on your head, actually. Our Engage+ software gives you real-time call insights for more meaningful calls and helps increase customer satisfaction. Youβll catch even the smallest of details because we gave it not one, but three microphones for clearer sound, while suppressing unwanted background noise to hear what matters most. Itβs ultra-lightweight yet durable enough to throw in your bag β itβs built for real life. And the adaptive fit and comfort-enhancing ear cushions feel so good, youβll forget itβs there. Seriously.Built for the contact centre of today and tomorrow, Jabra Engage 50 II provides real-time call insights to ensure each customer is happier than the last. The trio of best-in-class mics make sure you sound better than ever and youβll never miss another call thanks to an audible ringer. Itβs lightweight, comfy, and built to last β like a headset hat-trick.
Specifications
| Performance | |
|---|---|
| Product type | Headset |
| Recommended usage | Office/Call center |
| Headset type | Binaural |
| Wearing style | Head-band |
| Product colour | Black |
| Cable colour | Black |
| Control unit type | In-line control unit |
| Optimized for | MS |
| Hearing protection technologies | Jabra BalancedVoice, Sidetone Technology, Speech Normalization |
| Housing material | Plastic |
| BeamForming | Yes |
| Clear Voice technology | Yes |
| Ports & interfaces | |
| Connectivity technology | Wired |
| USB connectivity | Yes |
| USB connector | USB Type-A |
| Frequency response (talk mode) | 100 - 14000 Hz |
| Frequency response (music mode) | 50 - 20000 Hz |
| Headphones | |
| Ear coupling | Supraaural |
| Impedance | 32 Ξ© |
| Driver unit | 0.787" (2 cm) |
| Maximum input power | 30 mW |
| Noise canceling type | Passive |
| Microphone | |
| Microphone type | Boom |
| Microphone frequency | 100 - 14000 Hz |
| Microphone sensitivity | -26 dB |
| Number of microphones | 3 |
| MEMS (Micro-Electro-Mechanical System) microphone | Yes |
| Operational conditions | |
| Operating temperature (T-T) | -10 - 55 Β°C |
| Storage temperature (T-T) | -5 - 55 Β°C |
| Sustainability | |
| Sustainability certificates | TCO |
| Weight & dimensions | |
| Width | 6.57" (167 mm) |
| Depth | 2.13" (54 mm) |
| Height | 6.57" (167 mm) |
| Weight | 5.36 oz (152 g) |
| Packaging data | |
| Package width | 7.28" (185 mm) |
| Package depth | 1.97" (50 mm) |
| Package height | 9.8" (249 mm) |
| Packaging content | |
| Safety sheet | Yes |
| Pouch | Yes |
| Warranty card | Yes |
| Technical details | |
| Sustainability certificates | TCO |
| Certificates | |
| Certified for Microsoft Teams | Yes |
| Features | |
| Optimized for | MS |
| Other features | |
| Call management | Yes |
| Warranty card | Yes |